FAQ

Ordering & Shipping

How long will it take to receive my order?
Orders are typically processed within 24 hours. Standard shipping usually takes 3 to 4 business days, depending on your location. You will receive a tracking link via email as soon as your order ships.

Do you offer free shipping?
Yes, we offer free standard shipping on orders over a specified qualifying amount. Shipping rates for orders below this threshold are calculated at checkout. Standard delivery is Rs. 250 all over Pakistan.

Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our customer support team within 1 hour of placing your order, and we will do our best to accommodate you.

Products & Ingredients

Are Eriglow Skincare products suitable for sensitive skin?
Yes! Our products are formulated with gentle, skin-loving ingredients designed to support all skin types, including sensitive skin. We always recommend doing a patch test before introducing any new product into your routine.

Are your products cruelty-free and vegan?
Absolutely. We never test our products or ingredients on animals, and our formulations prioritize clean, ethical, plant-based botanicals.

How should I store my skincare products?
For best results, store your products in a cool, dry place away from direct sunlight and heat to maintain the integrity of the active ingredients.

Returns & Support

What is your return policy?
If you are not completely satisfied with your purchase, you can return unopened or gently used items within 7 days of delivery for a full refund or exchange. See our Return & Exchange Policy page for full details.

How do I contact customer service?
You can reach our team via email at info@eriglowskincare.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.