Refund policy

Return & Exchange Policy

At Eriglow, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our policy below regarding returns, exchanges, and refunds.

1. Return & Exchange Window
You may request a return or exchange within 7 calendar days from the date of delivery. Requests made after 7 days from delivery will unfortunately not be eligible for a return or replacement.

2. Eligibility Criteria
To be eligible for a return or exchange, the product(s) must meet the following conditions:

  • Condition: Items must be unused, unopened, untampered, and in the same condition that you received them.
  • Packaging: Products must be returned in their original packaging, complete with all seals, labels, manuals, and accessories intact.
  • Proof of Purchase: A valid receipt, tax invoice, or order confirmation number is required to process your request.

3. Non-Returnable / Non-Exchangeable Items
For hygiene, safety, and operational reasons, the following items cannot be returned or exchanged unless delivered damaged, defective, or incorrect:

  • Opened, used, or altered products.
  • Items marked as Final Sale, Clearance, or purchased under special promotion/discount offers.
  • Individual items that were purchased as part of a set, kit, or bundle.

4. Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Provide your Order Number, a brief description of the issue, and clear unboxing photos/videos showing the defect or damage.
  • We will inspect the request and arrange a replacement or full refund at no extra shipping cost to you.

How to Initiate a Return or Exchange

Step 1 : Contact Support: Email our Customer Support team at info@eriglowskincare.com (or use our Contact Support form) within 7 days of delivery. State your order number, the item(s) you wish to return/exchange, and the reason.

Step 2 : Review & Approval: Our team will review your request within 2 business days and provide return instructions, along with a Return Authorization (RA) number/label.

Step 3 : Ship the Item: Pack the item securely in its original packaging. If a reverse pickup is available in your area, our courier partner will collect it. Otherwise, ship the package to the designated return address via a trackable courier service.

Step 4 : Inspection & Processing: Once received at our facility, the item will undergo a quality inspection. We will notify you via email regarding the approval or rejection of your return/exchange.

Return Shipping Fees

  • Seller's Fault (Damaged/Wrong Item): Eriglow will cover all shipping costs incurred for the return or exchange.
  • Change of Mind / Customer Preference: The customer is responsible for paying all return shipping and handling fees. Initial shipping charges are non-refundable.

Refunds

  • Approved Refunds: Once your return passes inspection, a refund will be issued to your original method of payment.
  • Processing Time: Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment gateway provider.
  • Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via bank transfer.

Contact Us
Email: info@eriglowskincare.com
Phone / WhatsApp: +92 3268844666, +92 3138844614
Hours: Monday – Saturday, 9:00 AM – 6:00 PM