Return & Exchange Policy

At Eriglow, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our policy below regarding returns, exchanges, and refunds.

1. Return & Exchange Window

You may request a return or exchange within 7 calendar days from the date of delivery. Requests made after 7 days from delivery will unfortunately not be eligible for a return or replacement.

2. Eligibility Criteria

  • Condition: Items must be unused, unopened, untampered, and in the same condition that you received them.
  • Packaging: Products must be returned in their original packaging, complete with all seals, labels, manuals, and accessories intact.
  • Proof of Purchase: A valid receipt, tax invoice, or order confirmation number is required to process your request.

3. Non-Returnable / Non-Exchangeable Items

For hygiene, safety, and operational reasons, the following items cannot be returned or exchanged unless delivered damaged, defective, or incorrect:

  • Opened, used, or altered products.
  • Items marked as Final Sale, Clearance, or purchased under special promotion/discount offers.
  • Individual items that were purchased as part of a set, kit, or bundle.

4. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number, a brief description of the issue, and clear unboxing photos/videos showing the defect or damage. We will inspect the request and arrange a replacement or full refund at no extra shipping cost to you.

How to Initiate a Return or Exchange

  1. Contact Support: Email info@eriglowskincare.com within 7 days of delivery with your order number, item(s), and reason for return.
  2. Review & Approval: Our team will review your request within 2 business days and provide return instructions along with a Return Authorization (RA) number/label.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the designated return address via a trackable courier service, or use reverse pickup if available in your area.
  4. Inspection & Processing: Once received, the item undergoes a quality inspection, and we'll notify you via email of the approval or rejection of your return/exchange.

Return Shipping Fees

Seller's Fault (Damaged/Wrong Item): Eriglow covers all shipping costs. Change of Mind / Customer Preference: The customer is responsible for return shipping and handling fees; initial shipping charges are non-refundable.

Refunds

Approved refunds are issued to your original method of payment and typically take 5–7 business days to reflect, depending on your bank or payment gateway. Refunds for Cash on Delivery (COD) orders are processed via bank transfer.

Contact Us

Email: info@eriglowskincare.com
Phone / WhatsApp: +92 3268844666, +92 3138844614
Hours: Monday – Saturday, 9:00 AM – 6:00 PM